What differentiates us from our competitors other than our core values: our qualified talent, expertise, and the ability to offer a partnership?

Our Qualified Talent:

80 per cent of our employees are either university students or degreed professionals chosen based on the most modern recruiting, hiring, training, and human resource development standards.

We have a long history in the recruiting, hiring, and the retention of the best talent in the region. We are proud to be one of the companies with the lowest rotation rates in Guatemala. Because of our successful loyalty programs we are able to retain our workforce and in that manner are able to count on always having the more qualified worker as compared to other like companies in the region.

Our operation efficiency programs allow us to count on a workforce at all times, anywhere, and available at a given notice. We offer highly productive and qualified labor that offers unequaled value to our clients at competitive costs.

They are our greatest asset, and what sets us apart from other Call Centers. For that reason we work to create a stimulating work environment where the collective inspiration puts individual effort in March for the growth and betterment of all. The employees who are part of our company adhere to a work ethics code that incorporates innovation, creativity, knowhow, excellence, commitment, and constant betterment as the driving force for the continual evolution and success of our clients’ businesses.

Expertise:

Serving and having served different industries in different world markets allows us to be experts with an intimate knowledge of each industry which we serve, immersed in each unique business environment not only on a local level, but also on a global level, we are able to serve the particular needs which each business environment needs.

Partnership:

ICS, being the strategic partner that it is, puts at the disposition of its clients, all of its knowhow, experience, creativity, and potential.

We have a whole view of all of the procedures which makeup our client’s company, seeing as the processes which are outsourced – in the majority – are linked with the business’s central processes which remain under their control forming a whole which needs to operate synergistically to achieve results of measurable value.

We are prepared to adapt our operational, physical, technical, and human infrastructure to meet the needs of the client. We become an extension of your company thinking of your company as our own and guaranteeing trustworthy and continuous operations.

Our management model based on operational flexibility allows us to offer intelligent solutions that change the way of thinking and doing the critical processes of our clients and helps them become even more successful and productive.