EMAIL RESPONSE.

E-mail has become the primary communication channel between the customer and a company. The amounts of e-mails handled by most of the companies are huge. The customers expect the email communication to be fast, accurate and it has to solve their problems in the first response. ICS prides itself in having a vast knowledge and experience in email response, as this is the specific niche it has focused most of its energies in the past years. ICS understands the type of customer service representative that is needed to do this specific job successfully, quickly and with quality responses. Our representatives are able to quickly and efficiently analyze, and respond to your customer queries. This is what makes ICS’s email answering services better than the others'.

Some of the services offered via email response management are, but not limited to:

Pre-sales, Post-sales & Order fulfillment

• - Product enquiries.
• - Order taking.
• - Sales processing.
• - Up-selling and Cross-selling.
• - Documentations & payment queries.
• - Post-sales product support.

Technical Support / Help desk

• - Troubleshooting for products and services.
• - Complaint registrations.
• - Guiding customers in collecting information.

Inquiry Service

• - Product / Service information requests.
• - Dealer locator service.
• - ATM / POS locator service, etc.

Billing Information

• - Queries about account balance.
• - Payment information.
• - Changes in personal information, etc.

Customer Service

• - Application / Claims processing.
• - Subscription services.
• - Feedback collection for products / service / campaign etc.
• - Polling / Media analysis..
• - Effective up-selling and cross-selling to existing customers during call.

Enrollment services

• - Welcome calls, registration and enrollment for campaign and events etc.

Credit Management

• - Credit authorization.
• - Credit verifications.
• - Collections.

Verification services

• - 3rd party verifications service.
• - Insurance verifications.
• - Employment verifications.