When customers are interacting with your website they can be offered the option to communicate with a live-agent via text chat for live chat support. ICS offers live chat support services to augment your web site and strengthen your web based customer interaction.

With the explosion of companies show-casing their products and services for on the Internet, there are now several ways in which an Outsourced Customer Contact Center can assist the web visitors with LIVE customer service. We encourage our clients to open all sources of customer interaction to make the most of your web presence. Outsourced Call Centers offer a unique advantage of adding additional customer contact channels without adding cost and efforts.

With Live Chat Support, when a web visitor seeks assistance, a reactive text chat session is initiated by clicking on a link. The customer support executive interacts with the web visitor, understands the requirements, resolves the query and closes the interaction. Alternately, based on the requirements and on predefined parameters the customer support executive could also trigger a proactive chat session with the web visitor. Both these approach ensure that the every prospect visiting your website gets assistance and support which separates you from your competition. Power tools like Page Pushing and Web Linking helps the customer support executive to deliver precise solutions to the web visitors, with a reactive or proactive mode of collaboration.

Customer support executives can help:

• - Web visitors locate the desired product or service information within your website.
• - Understand the visitors requirements and quickly suggest the available options.
• - Suggest complementing products and services to those already ordered.
• - Finish a customers incomplete order.
• - Assist in completing credit card transactions.
• - Provide a reliable source of first-hand information of your products and services.

Business Acquisition Services

• - Prospecting
• - Campaign management.
• - Lead generation and fulfillment.

Customer Relationship

• - Website navigation.
• - Event registration and other services.
• - Polling and opinion services.
• - Pre, post sales enquiry processing.

Help Desk Management

• - Trouble shooting.
• - Complaint registration.
• - Technical Support.