ICS has the perfect blend of people, with its understanding of cultural and professional nuances of these markets, and entrepreneurial skills and access to financing. These qualities make ICS a solid investment.

Innovative Contact Solutions (ICS) is a first class contact center located in the heart of Guatemala City, Guatemala, the new near shore location for contact centers. ICS is dedicated to providing outsourcing contact center solutions customized to our clients needs. ICS currently services local and international clients with services ranging from handling traditional inbound calls, to back office work which includes help desk, order fulfillment, email response, and chat. ICS offers fully bilingual agents and the advantage of being in a Central Time Zone location. Guatemala has become the new near shore option for many contact centers, which is why ICS is the perfect near shore partner.

ICS’s success is largely a result of building an efficient, cost-effective contact center operation in the most strategic locations. Our strategies work to deliver the most efficient solutions that maximize quality and savings for our clients.

ICS has been focused on creating an organization driven by customer satisfaction, and focused on customer needs. Exhaustive research was done to determine the most flexible and powerful platforms for the Contact Center, and investment was made in the very best in infrastructure, from our location in one of the most modern new business centers in Guatemala, to our decision to deploy industry leading solutions from Avaya and Dell as part of our technical infrastructure.

ICS has the perfect blend of people with its understanding of cultural and professional nuances of these markets, and entrepreneurial skills and access to financing. These qualities make ICS a solid investment.

Vision: To provide a leading edge multi entry point Contact Center solution at competitive prices without compromising quality of service.

Mission: To offer flexible Best in Class solutions to the local and international/near shore markets, while positioning Guatemala as a hub for the most attractive Business Process Outsourcing destinations. We are fully committed to complete customer satisfaction, while providing value and cost effectiveness for our clients.