Our core values drive our behaviors and decision making.

In today's economy, it is critical to select a call center outsourcing partner to help you make the most of your customer interactions and it all starts with people. Our core values drive our behaviors and decision making.

• - Promoting a team atmosphere based on caring and respect for one another.
• - Inspiring passion for and commitment to our partners.
• - Practicing integrity and transparency to our partners.
• - Valuing creativity, initiative, and an entrepreneurial spirit.

Our people have a vested interest in doing a great job and we have the right leaders in place to guide them. We know that satisfied and motivated employees perform better and ultimately deliver better results for our partners and ICS. 

Every member of our executive leadership team embraces and practices this core belief within their team and across the enterprise. When we recruit and hire, we seek out individuals who understand how to motivate and develop employees within a performance based, customer-centric culture like ours. We demand our leadership provide a practiced and sustained behavior of collecting, respecting and valuing employee ideas and feedback because we understand it will manifest itself in greater creativity and buy in.

ICS employs highly educated, motivated people. 80% of our Agents are university educated. Our recruitment process is one of the most rigorous in the business and our ongoing quality assurance programs guarantee that only the very best people will be in contact with your customers.

Likewise, ICS’s leadership team is among the most experienced in the country. They have built their entire careers immersed in contact centers / call centers, customer contact programs and market research. They have unique insights into what makes effective contact management solutions and have the expertise to put them into practice. And they are ready to customize a solution for you.

Take a moment to get to know a little about ICS’s senior management team of industry leaders.

• Elsa Silva- CEO.
• Katina Aycinena - CFO.
• Silvia Bonatti – COO.
• Scott Ackerman - Advisor.
• Bobby Ferrante - VP, Sales North America.
• Esteban Morales - Operations Manager.
• Salim Matute - Operations Manager